About Pinnacle Pinnacle Recruitment is a leading independent specialist headhunting agency providing management staff for the technical and technology sectors.
Atul Gawande describes two models of how physicians have traditionally chosen to relate to patients. The first is a more paternalistic approach where the medical authority, who of course is seeking what is best for the patient, simply tells them what to do.
It will be good for you. We tell you what we believe you need to know. We have the critical knowledge and experience. We make the critical choices. The patient is responsible for making the decisions.
As medicine becomes more specialized and care givers focus on narrower and narrower areas, they know less about their patients but know far more about the technical aspects of their profession. This process can work very well, if the choices are clear cut and the trade-offs are straightforward.
In fact, this is an easier roll for the professional, because in some ways they are relieved of the responsibility for the outcome. In reality, neither model is what patients…. Yes, they want information and control, but they also want guidance.
Unfortunately, life gets in the way and most often there are non-financial factors which come into play. Couples have different goals and fears about possible options. Children, parents, neighbors, friends and others may try to influence decisions or may be affected by those decisions.
And, even after the decision is made, who helps coach the client through the process, offering encouragement and gentle corrections? This style of relationship has been labeled shared decision making. The roll of the Wealth Manager is to help the client determine what they want.
Someone who would coach you through your doubts and low energy periods? Time is a zero sum game. If you are going to devote more time to developing closer relationships with clients, what are you deciding to stop doing? If you want to learn new techniques, new people skills, perhaps we can help you find the right sources.
Pinnacle Advisor Solutions is all about sharing resources with a trusted, non-equity partner, so new goals can be met. We would love to learn where you want to take your firm and your life. Give us a call!The most important attribute of patient-centered care is the active engagement of patients when fateful health care decisions must be made — when they arrive at a crossroads of medical options.
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