Motorola developed their Six Sigma program in pursuit of the Malcolm Baldrige award.
It is easy to be confused by these different sets of requirements for quality management, and you may wonder which one you should go for.
In this article I will compare these two sets of requirements to help you understand which might be better for your company. The Baldrige program is a presidential award in the United States of America for performance excellence, and provides a framework to improve performance in an organization toward efficiency and innovation.
It was first named for Malcolm Baldrige, United States Secretary of Commerce from towhen died in a rodeo accident. While both ISO and BNQA are requirements for implementing a quality system in an organization, they have different applications and focuses.
Along with this, ISO is intended to be audited and reviewed by an external certification body, while the BNQA can be self assessed without ever applying for the award.
While these differences may seem minor, there is a big difference between these two requirements.
What is behind the ISO requirements? There are seven quality management system principles behind the ISO requirements for a quality management system. This has been reviewed in more depth in Seven Quality Management Principles behind ISO requirementsbut it is important to note how critical the process approach is to the ISO requirements.
The ISO standard also includes a graphic of how the requirements of the standard relate to each other, which looks something like this: While this does not list out the quality management principles, it does show the flow of information from customer to company, and how the elements of the standard are related in the central flow — much like the plan-do-check-act cycle for improvement that is commonly used in quality management.
What is behind the BNQA requirements? The Baldrige Performance Excellence Program criteria also have some principles on which they are based. One difference to note from the ISO principles is the absence of the process approach and improvement as declared principles although improvement is a stated reason for using the BNQA framework.
The biggest addition is the section on results, a way of focusing the quality system on meeting stated goals and visions. Another big difference that is not readily presented is the focus on performance excellence. While this is not discouraged in ISOit is not a main focal point of the requirements.
The BNQA graphic of how the requirement sections relate looks like this: It can be seen easily that this set of requirements is not set up to easily follow the plan-do-check-act cycle for improvement, as the ISO standard is.
Different focuses for different results When comparing the ISO standard with the BNQA criteria, it is important to understand what your company wants from the effort it will take to implement the quality system.
Do you want the world-wide acceptance of a certified ISO quality management system, or are you more focused on the performance excellence and innovation that is driven by the Baldrige National Quality Award criteria?
Remember, how you implement a system for quality management must suit your company practices and cultures, and utilizing the BNQA criteria may help you to better excel in your QMS. If you enjoyed this article, subscribe for updates Improve your knowledge with our free resources on ISO standard.
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Leave a Reply Your email address will not be published.This book is an in-depth study that compares three quality management system (QMS) assessment methods: Malcolm Baldrige National Quality Award (MB), International Organization for Standardization (ISO ), and the Software Engineering Institute (SEI) .
By contrast, the focus of ISO registration is on conformity to practices specified in the registrant's own quality systems. Its central purpose is to enhance and facilitate trade. The Baldrige Award addresses competitiveness factors either not addressed in ISO registration or addressed differently.
Compare And Contrast Iso And Malcolm Baldrige National Quality Award. Three Frameworks of Quality Malcolm Baldrige, ISO , Six Sigma In this paper I discus the similarities and differences of the Malcolm Baldrige Award, ISO , and Six benjaminpohle.com I analyze and synthesize these different companies I hope to bring a better understanding of them to myself and figure out which one would be.
To highlight differences between the Baldrige business model and ISO , Schulingkamp starts with a comparison of the Leadership category of the Baldrige Criteria and the Management Commitment clause in .
Every quality professional needs a handy reference of quality terms, acronyms and key people in the history of quality. This glossary—which includes many updated and revised terms, along with nearly 50 new entries—derives from a variety of sources, including books, periodicals, websites and quality .
The matrix describes the correlation between performance criteria of the Malcom Baldrige Quality Award Business Criteria () with the ISO performance criteria.
Dark gray indicates a strong correlation; light gray indicates a weak correlation.